Voice Lab
Riley call recordings, transcripts, and analysis
50
Total
16
Inbound
34
Outbound
4
Hot
3
Warm
35s
Avg Duration
36%
Connect Rate
The caller Spars contacted Preme Home Loans and was greeted by agent Riley who acknowledged an existing application. The call was very brief and ended quickly without further discussion.
9s
May 31
The call was very brief and ended immediately after the agent greeted the caller. No information was exchanged or tasks completed.
16s
May 26
The call was an outbound attempt that reached voicemail immediately without any conversation.
2s
May 26
The agent attempted to engage the user regarding investment property financing, but the user declined to proceed with the conversation. The call ended shortly after without further discussion.
34s
May 26
The call was an outbound attempt that was forwarded to voicemail immediately, so no conversation took place.
3s
May 26
The agent called the user regarding investment property financing but reached voicemail and left a message requesting a callback.
15s
May 26
The call was very brief and disconnected shortly after the agent greeted the user and asked how to help. No information was exchanged or tasks completed.
23s
May 26
The call was very brief with minimal interaction, ending shortly after the user greeted the agent and was prompted to leave a message.
8s
May 26
The call was very brief and disconnected quickly, reaching voicemail before any meaningful conversation could take place.
3s
May 26
The call was an outbound attempt that reached voicemail, so no conversation took place.
5s
May 26
The call was an outbound attempt to reach the user but ended up reaching voicemail. No conversation took place.
5s
May 26
The call was very brief and ended immediately after the agent's greeting, with no conversation from the user.
15s
May 26
The call was very brief and disconnected shortly after the agent greeted the caller. No substantive conversation or information exchange occurred.
5s
May 22
The caller Spars contacted Preme Home Loans and was greeted by agent Riley who acknowledged an existing application. The call was very brief and ended quickly without further discussion.
8s
May 22
The call was very brief and disconnected shortly after the agent greeted the caller and mentioned seeing an application. No further information was exchanged.
5s
May 22
Bryan Popham called to discuss financing for an agro-tourism micro farm project in the North Georgia Mountains. He owns the land free and clear and is seeking approximately $500,000 for construction and development, with a timeline to break ground in 60 days and purchase tiny homes in 90 days. The agent gathered detailed information, confirmed Bryan's strong credit and business experience, and informed him that a loan officer will follow up due to the specialty nature of the loan.
5:00
May 19
The call was very brief and disconnected almost immediately after the agent greeted the caller. No information was exchanged or actions taken during the call.
4s
May 15
The user, Tony, called to speak with Miles regarding a DSCR loan for an investment property. The agent attempted to transfer the call to Miles twice, with the second transfer being successful. Tony provided his name and phone number to ensure Miles could get back to him if needed.
1:46
May 13
The user called asking for Miles, but the agent was unable to connect directly and instead transferred the call to the appropriate team. The transfer was completed successfully.
24s
May 7
The call was an outbound attempt that reached voicemail and did not result in a conversation.
3s
May 1
The user called to inquire about a DSCR loan for a single-family property valued at $100,000. The user has a credit score in the 700s, owns the property through an LLC, and is an experienced investor with five other properties. The agent confirmed the user's details, noted an existing application, and informed the user that a loan officer will reach out within 24 hours.
2:04
Apr 28
The caller, Justin, mistakenly dialed Preme Home Loans while looking for Vota Cleaning and Restoration North Atlanta. The agent clarified the mix-up and confirmed the caller had the wrong number. The call ended without any loan-related discussion or further assistance.
47s
Apr 27
The call was very brief with the agent greeting the caller and asking how to help, but the caller hung up immediately without providing any information or engaging further.
5s
Apr 26
The user called Preme Home Loans asking to speak with Miles, but the agent Riley informed them that Miles was not available and offered to take a message. The call ended shortly after without further discussion.
27s
Apr 23
The call was very brief and disconnected almost immediately after the agent's greeting, with no conversation taking place.
3s
Apr 22
The call was an outbound attempt to reach the user but was redirected to voicemail immediately without any conversation.
2s
Apr 21
The call was an outbound attempt that reached voicemail immediately, so no conversation took place.
4s
Apr 21
The call was an outbound attempt to reach the user, but it went to voicemail and no conversation took place.
8s
Apr 21
The call was an outbound attempt to reach the user, but it went to voicemail. No conversation took place.
10s
Apr 21
The call was very brief and ended immediately after the agent greeted the caller. No information was exchanged or actions taken during the call.
7s
Apr 21
The call was an outbound attempt that reached voicemail and did not connect with the user.
3s
Apr 21
The call was an outbound attempt to reach Betty Hyatt but went to voicemail, so no conversation took place.
2s
Apr 21
The agent attempted to reach Israel Garcia but the call was very brief and did not result in a conversation. The agent ended the call indicating they would try again later.
13s
Apr 20
The caller, Chris, inquired about a bridge loan for a single-family property priced at $350,000 with a market value of $600,000. The agent confirmed details, noted Chris's good credit score and new investor status, and sent an application link via email and text. The call ended with the lead qualified as hot and no further questions from Chris.
3:33
Apr 20
The user called Preme Home Loans and requested to speak with Nile. The agent promptly transferred the call to Nile as requested.
23s
Apr 20
The caller Angela contacted Preme Home Loans and was greeted by agent Riley, who acknowledged Angela's existing application. The call was very brief and ended quickly without further discussion.
9s
Apr 20
The user, Angela, called to inquire about a new construction loan, which the agent explained is not currently offered. The agent suggested alternative loan types and sent Angela the application link via email, confirming her email address. The call ended positively with no further questions from Angela.
1:37
Apr 20
The user inquired about a five million dollar bridge loan for a mixed-use commercial property in Minnesota with fifty residential units. The user is looking to acquire the property through an LLC eventually but currently in their name, has a credit score around 720, and is a first-time personal investor with industry experience. The agent explained the loan terms and will connect the user with a senior loan officer and send an application link.
5:00
Apr 20
Angela called to inquire about a DSCR loan combined with a new construction loan for a single-family property in Florida. She owns the land outright, has excellent credit over 800, and is a first-time investor looking to start construction as soon as possible. The agent explained the process and transferred her to a senior loan officer for immediate assistance as requested.
3:57
Apr 20
The call was very brief and disconnected quickly, reaching voicemail without any substantial conversation or information exchange.
3s
Apr 20